FAQs

Getting Started

I've downloaded the app, what now?

Visit our Getting Started page once you have downloaded the app.

How does HomeLink Connect work?

Drivers of HomeLink Connect-compatible vehicles can download and configure the app to control a myriad of individual home automation devices, or set up entire home automation “scenes.” For instance, when heading home, one HomeLink button press could adjust your thermostat, turn on your lights, disarm the security system, unlock the door, and begin playing your favorite music.

The app pairs with the vehicle, allowing users to activate vehicle-integrated HomeLink buttons without needing to fumble with their phone. HomeLink Connect can be activated by hard buttons via a low-energy Bluetooth connection with the phone, or soft buttons created in the app that populate on the vehicle’s center stack display once the phone is connected.

Can HomeLink Connect work with my current HomeLink buttons?

No, the HomeLink Connect app only works with new HomeLink Connect-compatible vehicles and Bluetooth mirrors. It will not work with HomeLink systems currently in use.

What devices can HomeLink Connect control?

HomeLink Connect can operate a wide variety of home automation devices including thermostats, lights, music devices, switches, home security components, door locks, and other gadgets. The compatibility list continues to grow. The current list of compatible component manufacturers includes August, Cree, Ecobee, GE, Honeywell, Insteon, iRobot, LIFX, Osram, Philips, Schlage, Sonos, TP-Link, Wink, and more. 

Why isn't my smart home brand supported?

We are working on adding more smart home brands every day. Take a look at our Compatible Products page to see what we currently support.

Do I need more than one HomeLink connect account for multiple vehicles?

No, the buttons you define to control your smart devices will be available to you on any vehicle with compatible hardware.

Troubleshooting

How do I create a HomeLink Connect account?

There are multiple ways to create your HomeLink Connect account. After you have accepted the Terms of Service and Privacy Policy in the initial app setup, you will be brought to some cards telling you a little more about HomeLink Connect. Make your way to the last card and tap "Sign Up Today" and follow the in-app instructions.
 
If you already have an account and would like to create a new one, sign out of your current account, then simply tap the in the top left corner on the home page of the app → Create An Account.

How do I contact support?

 
You can also contact support from within the app. Simply tap the in the top left corner on the home page of the app → Support → Email Support.

I forgot my password, what do I do?

Go to the sign-in screen on the app and click on "Forgot Password". You will then supply your email address and receive an email to reset your password.

How do I change my password?

Simply tap the in the top left corner on the home page of the app → tap on your name → Change Password.

How do I delete my account?

Simply tap the in the top left corner on the home page of the app → tap on your name → Delete HomeLink Account.
 
Once you delete your account, all account data is removed and we are unable to restore it. You will need to create a new account to continue to use HomeLink Connect.

How do I link my smart home accounts?

You must be logged in to the app to set a smart home routine. Either tap "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home. Once added, the devices associated with your account will populate automatically.  

How do I un-link a smart home account?

Either tap "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home → tap on the smart home account you wish to un-link → Unlink Account. 
 
If you un-link an account, the devices associated with that account will no longer be available for HomeLink functions.

How do I add a new device to my existing smart home account in the HomeLink Connect app?

First set up your new device via the native device app. Once your new device is set up, open the HomeLink Connect app. Either tap "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home → tap on the smart home account you wish to add a new device to → Sync Account. Your new device will be displayed and you can create a smart home action with the new device.

How do I add a new scene or routine to my existing smart home account in the HomeLink Connect app?

First create the new scene or routine via the native device app. Once your new scene or routine is created, open the HomeLink Connect app. Either tap "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home → tap on the smart home account you wish to add a new scene or routine to → Sync Account. Your new scene or routine will be availabe to be used in your smart home routine.

Why isn't my HomeLink Connect app auto-connecting to my mirror?

HomeLink Connect is designed to auto connect to your mirror so you don't have to initiate a connection every time you want to use your HomeLink button to activate a smart home action. There are some instances when the auto connect function will not work and you will need to initiate a connection from the app. To initiate a connection, select your mirror in the HomeLink Connect app and press the Connect button.

1. Make sure your app is running in the background of your phone. If you force close the app, or if the app closes unexpectedly, you will need to initiate a connection from the app to your mirror.
2. If you turn off Bluetooth on your phone and turn Bluetooth back on, you will need to initiate a connection from the app to your mirror.
3. When Apple and Android phones are in low power mode, the HomeLink Connect app may be closed by the operating system. If this happens you will need to initiate a connection from the app to your mirror. 

What's the difference between a "cloud smart device" and a "local smart device"?

cloud smart devices:
Many of today’s smart devices for the home can be integrated with via Cloud-based APIs from the device vendor. These Cloud services maintain persistent connections to the end devices in your home. Whenever we can, we integrate with partners via the Cloud.

local smart devices:
Some devices are currently only able to be integrated with directly over a local network, they are not persistently Cloud connected. In our current compatible device portfolio, local devices include Belkin Wemo, and (in some cases) Philips Hue. To use a local device with HomeLink Connect you must create a virtual gateway. See the virtual gateway FAQ to learn more.

How do I create a virtual gateway to use a local smart device?

For HomeLink Connect to be capable of reaching your local devices, you will need to create a dedicated virtual gateway. If you have a tablet or old phone that can be left at home, turned on and plugged in, it can act as a dedicated gateway. 

  1. Connect the device to the same Wi-Fi network as the local smart device. 
  2. Install Yonomi on the dedicated gateway device, login to your Yonomi account if you have one, or create a new account. 
  3. Add your local smart device(s) to your Yonomi account. Configure your local smart device(s) in the Yonomi app by creating a routine.
  4. Open the HomeLink Connect app and either tap "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home → link your Yonomi smart account.
  5. If you add more devices or make any changes to your routine in the Yonomi app, make sure to sync your changes to the HomeLink Connect app by either tapping "Smart Home" on the home page of the app, or simply tap the in the top left corner on the home page of the app → My Smart Home → Yonomi → Sync Account. You will now be able to use the routine you just created in the Yonomi app with your HomeLink Connect smart home routine.

Next, you'll need to leave the Yonomi app running in the background of the dedicated gateway device. This is required so when you press a HomeLink Connect button, the button will be able to communicate to the local device via the cloud through the Yonomi app. If you are using iOS, leaving the screen on (with Yonomi in the background) may be necessary to ensure that the Yonomi process does not get de-prioritized.

To do so on iOS, go into the Settings app → Display & Brightness → Auto-Lock → Never

Additionally, for both platforms — Android and especially iOS, there are some critical settings to verify are set correctly.

For iOS, make sure:
  • Yonomi is running on your device. Make sure you're not swiping it out of the app switcher. This will forcefully quit the app and prevent it from running in the background.
  • You are logged in to the app. If you are logged out, the app can’t authenticate with our servers to receive the correct data.
  • Notifications (via Settings app → Notifications) are authorized for Yonomi.
  • Background App Refresh (via Settings app → General → Background App Refresh) is on for Yonomi.
  • Your device is NOT in Low Power Mode (via Settings app → Battery).
  • Make sure you're using iOS 13.0 or later.
 
For Android, make sure:
  • Yonomi is running on your device. Make sure you're not swiping it out of the app switcher. This will forcefully quit the app and prevent it from running in the background.
  • You are logged in to the app. If you are logged out, the app can’t authenticate with our servers to receive the correct data.
  • Battery Saver is disabled (via Settings app → Battery → Battery Saver).
  • Make sure you're using Android 7.0 or later.